Frequently Asked Questions

Questions About Hemp in Genereal

• What are the differences between hemp and marijuana?
• Will I get high from consuming hemp?
• Are hemp foods safe for pregnant women?
• Are hemp foods safe for small children?
• Are hemp foods safe for animals?
• How does hemp compare to other food groups like flax?
• Are hemp seeds healthier than others?

Manitoba Harvest Product Questions

• What is the shelf life of Manitoba Harvest products?
• I can't find Hemp Butter anymore on your website? What happened?
• Will I fail a urinalysis test if I eat Manitoba Harvest products?
• Can I freeze Manitoba Harvest products?
• Do Manitoba Harvest products contain any known allergens?
• Why are some of the hemp food batches different shades of green?
• How do serving sizes work on Manitoba Harvest product nutritional panels?
• What does 'Best Before' mean on your packaging?
• What is the difference between Natural and Certified Organic?
• Do I need to refrigerate Manitoba Harvest products?

General Questions About Manitoba Harvest

• How long will it take to receive my product once it has been ordered?
• Does Manitoba Harvest offer free shipping over $100 anywhere in North America?
• How do I apply a promo code to my web order?
• I have a blog/website, can I advertise for you?
• I'm a blogger looking to review product(s). Who can I contact?
• Do you have any coupons available?
• Why do you have both Natural and Certified Organic?

Questions Directly Relating to Hemp Hearts (aka Hemp Seed) and Hemp Oil

• What are the cooking uses of hemp oil?
• Why is Manitoba Harvest Hemp Oil so green?
• How many capsules of the Hemp Oil Gel Caps does it take to equal 1 tablespoon of the oil?
• I bought Manitoba Harvest hemp oil at the store but left the oil in my hot vehicle all day, is the hemp oil ruined now? (I.e. oil left/stored out of fridge in heat for hours)

Questions Directly Relating to Hemp Protein Powder

• What is the difference between Manitoba Harvest's protein powders?

Gift Certificate Questions

• Do Manitobaharvest.com Gift Certificates expire?
• Can I use my Gift Certificate towards my shipping costs?
• Can multiple Gift Certificates be used or redeemed for cash?
• What denominations are available and how many Gift Certificates can I purchase?
• When is my Manitobaharvest.com Gift Certificate activated?
• Can I reload a Manitobaharvest.com Gift Certificate or personalize the look and the code?
• Can I purchase a Manitobaharvest.com Gift Certificate with another Manitobaharvest.com Gift Certificate?
• How do I purchase Manitobaharvest.com Gift Certificates in bulk?

Questions About Hemp in Genereal

Q.What are the differences between hemp and marijuana?

• Hemp and marijuana are much like a sweet pepper and a hot pepper, or a Chihuahuas and a Great Dane. Hemp and marijuana are both part of the cannabis plant family but are VERY different.

  Manitoba Harvest Hemp Foods products contain 0.001% Tetrahydrocannabinol (THC) and will NOT cause a psychoactive effect nor will our products cause a false positive drug test.

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Q.Will I get high from consuming hemp?

• No. Manitoba Harvest™ products contain 0.001% Tetrahydrocannabinol (THC) and will NOT cause a psychoactive effect nor will our products cause a false positive drug test.

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Q.Are hemp foods safe for pregnant women?

• Yes. Hemp contains numerous nutritional benefits so is a great additional to expectant mothers’ diets.

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Q.Are hemp foods safe for small children?

• Absolutely! Hemp foods are delicious, easy to use, and are packed with protein and omegas. People of all ages enjoy Manitoba Harvest products. What is important to remember is serving size. Children in general consume less than a fully-grown adult. For children, consider body weight when determining serving size - much like you would with any other food. As a general guideline, cut the recommended serving size shown on each package by 1/3 or ½ depending on the child’s age and size. 

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Q.Are hemp foods safe for animals?

• Animals and pets are important members of your family and you want to ensure their proper diet and nutrition. Manitoba Harvest is not an animal food manufacturer so we recommend contacting your trusted animal care professional for specific advice. However, we receive countless testimonials from customers about the observed benefits of adding hemp foods (hemp oil in particular) to their pets’ diet.

  The omegas founds in hemp have been shown to be therapeutic with animals’ coats, joints, digestive systems, and overall well-being. Plus, animals seem to love the rich nutty taste of hemp oil.

  Just like with humans, be conscious of your pet’s weight when determining how much hemp oil to add to your pet’s food. A good parameter for oil is 1 tsp per 10 lbs of body weight. 

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Q.How does hemp compare to other food groups like flax?

• 1. Broader omegas (Omega-3 and Omega-6, including the rare form of GLA)

  2. Non-GMO

  3. More Protein in hemp

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Q.Are hemp seeds healthier than others?

• Check out what the Nutritionists from Self Magazine Willow Jarosh, R.D and Stephanie Clarke, R.D had to say in the July 2011 magazine.

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Manitoba Harvest Product Questions

Q.What is the shelf life of Manitoba Harvest products?

• Shelf Life of Manitoba Harvest Products:

  	Unopened	Opened (Counter)	Opened (Refrig)
  Hemp Hearts	Best Before Date	8 weeks	Best Before Date
  Hemp Protein	Best Before Date	8 weeks	Best Before Date
  Hemp Oil	Best Before Date	MUST be refrigerated	Best Before Date
  Hemp Butter	Best Before Date	MUST be refrigerated	Best Before Date
  Hemp Bliss  (Canada Only)	Best Before Date	N/A	7-10 days

  *Best Before Date is listed as: YYYYMMDD
  *Shelf life can be extended if product is kept in freezer after purchase (all except Hemp Bliss). Shelf life if kept frozen would be 8 months past the best before date.

  The Best Before Date is the date when product should be consumed by for optimal quality and freshness. From the day of packaging, Best Before Date is as follows:

  Hemp Hearts	15 months
  Hemp Protein Powders	12 months
  Hemp Oil	8 months
  Hemp Oil Capsules	30 months
  Hemp Bliss (Canada Only)	12 months

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Q.I can't find Hemp Butter anymore on your website? What happened?

• Despite our efforts to share our love of hemp foods in many forms our Hemp Butter sales volume unfortunately continues to decline. Because of this, we have decided to cease the production of Hemp Butter.

  With that being said, we have created a video on how to make your very own hemp butter at home.

  Check out our Hemp Butter Discontinuation Notice notice for more information, our video and recipe.

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Q.Will I fail a urinalysis test if I eat Manitoba Harvest products?

• No. As stated above, Manitoba Harvest Hemp Foods & Oils have 0.001% THC so eating them will not cause a false positive on a urinalysis test. We are members of test pledge. More information can be found at www.testpledge.com.

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Q.Can I freeze Manitoba Harvest products?

• All of the Manitoba Harvest hemp products can be frozen except for Hemp Bliss Organic Hemp Beverage & Hemp Seed Oil Capsules. If freezing, we recommend storing in an air-tight container.

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Q.Do Manitoba Harvest products contain any known allergens?

• Hemp seeds are not known to contain allergens. Our hemp food dedicated facility DOES NOT process any dairy, soy, nut or gluten products.

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Q.Why are some of the hemp food batches different shades of green?

• At Manitoba Harvest Hemp Foods & Oils we create our products fresh and to ensure this, we run small batches of the product. Depending on the seed in that batch the green shade may be slightly darker or lighter. Because our products are Non-GMO (not genetically modified) each seed in each hemp field will be slightly different.

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Q.How do serving sizes work on Manitoba Harvest product nutritional panels?

• The serving size of Manitoba Harvest products is determined by one of our contracted laboratories following the methodologies required by the Canadian Food Inspection Agency (Canada) and the Food & Drug Administration (US).
  
  These regulatory bodies require all information to be precisely measured, meaning that one tablespoon must be a level measuring tablespoon and then weighed on a laboratory scale. Due to the difference in density, it is possible that different products have different weights even though the volume (i.e. 3 tablespoons) may be the same.

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Q.What does 'Best Before' mean on your packaging?

• The ‘best before’ date on our packaging is related to food quality, not food safety. The best before date is meant to indicate when the product still has optimum taste and nutrition (provided it is stored per the instructions on the label). Once a product has been opened and exposed to oxygen, the product quality (taste and nutritive value) will decline over time.

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Q.What is the difference between Natural and Certified Organic?

• “Certified Organic” denotes products made from seed that has been grown on certified organic land, and produced according to strict uniform standards that are verified by a government-designated organization.  In North America, to receive organic certification farmland has to have been free from chemicals for a minimum three years. For manufacturers, certification also includes inspections of processing facilities and detailed report keeping. Manitoba Harvest Hemp Foods’ organic products are certified by Pro-Cert and are marked with the USDA/Canadian Organic logo.

  "Natural" denotes products that are grown using conventional farming techniques and have NOT been genetically modified. Manitoba Harvest Hemp Foods products do NOT contain any additives, preservatives, fillers or artificialingredients. 

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Q.Do I need to refrigerate Manitoba Harvest products?

• Hemp oil must be refrigerated before and after opening to protect hemp’s precious omegas.

  To extend the freshness of Manitoba Harvest Hemp Hearts and hemp protein powders, it is recommended to store products in the fridge once opened.

  (For Canadian consumers) - Hemp Bliss Organic Hemp Beverage can be stored in cupboard until used, but MUST be refrigerated after opening. 

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General Questions About Manitoba Harvest

Q.How long will it take to receive my product once it has been ordered?

• At Manitoba Harvest we do our very best to get your ordered products out our door and into your hands in a timely manner. For small orders, our standard shipping times range between 9-11 business days depending on your location. 

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Q.Does Manitoba Harvest offer free shipping over $100 anywhere in North America?

• Almost. If you spend $100 at our online store we'll ship your products absolutly free. There are; however, a few places that we do not offer free shipping to simply because of the location and the additional costs to ship to these places. They are as follows: NWT, Nunavut, Yukon, Hawaii, Alaska, Puerto Rico and Guam. 

  If you would like a quote on how much shipping charges will be to these places, feel free to call our Customer Service line at 1-800-665-HEMP.

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Q.How do I apply a promo code to my web order?

• When you are on the 'view cart' page of our web store, there is a space that says 'Enter Coupon Code'. Copy and paste the coupon code or 'promo code' you received in the box provided and click 'apply'. Your discount will automatically appear on your items in the cart.

  Please note: As of March 1,2012, our customer service department will no longer authorize promos to be used over the phone. Customer service will however; assist in troubleshooting promotional code usage on the website. 

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Q.I have a blog/website, can I advertise for you?

• Yes - join our Google Affiliate Network program and earn 10% of sales that you refer to us! For more information and to apply, check out our Affiliate Program page.

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Q.I'm a blogger looking to review product(s). Who can I contact?

• We love bloggers and we love that you would like to review our product so most often than not we will provide you with product to review! We also provide product for give-a-ways too. 

  If you're interested in posting about us, please send an email to: streetteam@manitobaharvest.com for more details. 

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Q.Do you have any coupons available?

• Yes we do! Print off our $1.00 off coupon redemable in-store on your next purchase of our hemp foods and oils.

  - Download the CDN Coupon
  - Download the USA Coupon

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Q.Why do you have both Natural and Certified Organic?

• As with most things, people like having a choice. Manitoba Harvest Hemp Foods proudly offers Natural and Certified Organic hemp food products in a variety of sizes to give people a choice. 

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Questions Directly Relating to Hemp Hearts (aka Hemp Seed) and Hemp Oil

Q.What are the cooking uses of hemp oil?

• Hemp oil should not be used for frying, but can be used in baking if recipes are not heated above 350 degrees F. In general heat breaks down the essential fatty acids, reducing the nutritional benefits of Manitoba Harvest products.

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Q.Why is Manitoba Harvest Hemp Oil so green?

• Manitoba Harvest Hemp Oil contains high amounts of the green nutrient chlorophyll. This is the natural color of the seed and we do not add any other coloring or dyes to our products.

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Q.How many capsules of the Hemp Oil Gel Caps does it take to equal 1 tablespoon of the oil?

• It takes three servings of our hemp oil capsules to equal to one tablespoon of Hemp Oil.

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Q. I bought Manitoba Harvest hemp oil at the store but left the oil in my hot vehicle all day, is the hemp oil ruined now? (I.e. oil left/stored out of fridge in heat for hours)

• At Manitoba Harvest food safety and quality is our top priority. From when the seed is delivered to manufacturing and packaging, Manitoba Harvest is committed to offering fresh, high quality products.

  Manitoba Harvest packages our hemp oil in light impermeable, thick plastic* bottles to protect the oil from light or air. Hemp oil can be transported and/or stored for a few days in ambient temperatures (38-95F) with no deterioration to product quality.

  Hemp oil with compromised quality and freshness can be detected with a simple sensory test. Open the bottle then smell the hemp oil. If oil smells rancid – sour or stale like rancid butter, best to play it safe and dispose of the product. 

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Questions Directly Relating to Hemp Protein Powder

Q.What is the difference between Manitoba Harvest's protein powders?

• We have developed our protein powder line-up so that there is a product option for a variety of needs and uses. For example, looking for a raw food hemp protein - try HEMP PRO 50. Wanting to add more fiber to your diet, try HEMP PRO FIBER. Like something with flavor - try Organic Vanilla or Dark Chocolate hemp protein powder. Or wanting a convenient water-soluble concentrate packed with protein, great for a pre or post workout shake - there’s HEMP PRO 70.

  Check out our Hemp Protein Powder Comparison Page for additional details.

  Product Name	Nutritional Facts	Unique Features
  HEMP PRO 70™   Water Soluble 70%   Protein Concentrate	21g protein &   800mg Omega-3	Water soluble   Easy to digest
  HEMP PRO 50™   Whole Food 50%   Protein Powder	15g protein   1200mg Omega-3	Raw & Whole food   Only 1 ingredient
  HEMP PRO FIBER™   Whole Food High Fiber   Protein Powder	11g protein   14 g fiber   600mg Omega-3	54% daily recommended fiber intake   Certified Organic
  Certified Organic Vanilla	9g protein   11g fiber   400mg Omega-3	Sweetened with Organic palm sugar   (low on glycemic index)   Flavored with Organic fair trade   vanilla powder   Certified Organic
  Certified Organic Dark   Chocolate	8g protein   9g fiber   400 mg Omega-3	Sweetened with Organic palm sugar   (low on glycemic index)   Flavored with Organic fair trade   cocoa powder   Certified Organic

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Gift Certificate Questions

Q.Do Manitobaharvest.com Gift Certificates expire?

• Manitoba Harvest does not place an expiration date on Manitobaharvest.com Gift Certificates. However, there may be rules defined by the laws of your state/province that require Manitoba Harvest to terminate your right to use your Manitobaharvest.com Gift Certificate if you have not used it within a specified number of years. Under those laws, Manitoba Harvest is required to attempt to contact you before terminating your right to use your certificate.

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Q.Can I use my Gift Certificate towards my shipping costs?

• Yes. Manitobaharvest.com Gift Certificates are applied against the total order amount – which may include shipping. For on-line orders in mainland North America, a $10 flat shipping rate is charged for retail orders under $100.

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Q.Can multiple Gift Certificates be used or redeemed for cash?

• No. You can only use one Manitobaharvest.com Gift Certificate per transaction and are not redeemable for cash (unless required by law of the state/province in which you reside).

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Q.What denominations are available and how many Gift Certificates can I purchase?

• Currently you can purchase certificates online for $25, $50 and $100 and as many as you like!

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Q.When is my Manitobaharvest.com Gift Certificate activated?

• Your certificate is activated when you receive the e-mail with your personalized on-line code.

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Q.Can I reload a Manitobaharvest.com Gift Certificate or personalize the look and the code?

• At this time Manitobaharvest.com Gift Certificates cannot be reloaded, do not offer design customization and codes are computer generated so cannot be personalized.

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Q.Can I purchase a Manitobaharvest.com Gift Certificate with another Manitobaharvest.com Gift Certificate?

• No, Manitobaharvest.com Gift Certificates cannot be used as payment for the purchase of other Manitobaharvest.com Gift Certificates.

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Q.How do I purchase Manitobaharvest.com Gift Certificates in bulk?

• Please call 1-800-665-HEMP to inquire.

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